Your delivery charges will depend on the products you order. These charges will be displayed during the checkout process.
Here’s how your shipping charges will work:
|Shipping Type||Location||Order Value||Shipping Charge||Cash on Delivery Charge|
Same Day Delivery
(Available on select products to chosen locations in Dubai, Sharjah and Ajman when you order before 12:00 PM)
|All||Any||AED 18||AED 10|
|All||Less than AED 250||AED 18||AED 10|
|More than AED 250||Free||AED 10|
|Dubai, Ajman, Sharjah, Abu Dhabi, Fujairah (city limits)||Less than AED 1,500||AED 100||AED 10|
|More than AED 1,500||Free||AED 10|
|Ras Al Khaimah, Umm Al Quwain, Al Ain, Masafi, Madam, Kalba||Less than AED 2,000||AED 150||AED 10|
|More than AED 2,000||Free||AED 10|
|Check other areas||Less than AED 3,000||AED 250||AED 10|
|More than AED 3,000||Free||AED 10|
|Dubai, Ajman, Sharjah, Abu Dhabi, Fujairah (city limits)||Any||AED 150||AED 10|
|Ras Al Khaimah, Umm Al Quwain, Al Ain, Masafi, Madam, Kalba||AED 250||AED 10|
|Check other areas||AED 400||AED 10|
If you’ve ordered Home Box furniture, you’ll be able to schedule a delivery date and time.
Any other product you order before 12:00 PM, Saturday to Thursday, will be delivered the same day to select locations in Dubai, while products you order before 3:30 PM, Saturday to Thursday, will be delivered the next business day. Orders placed after that time will be delivered in 2-3 business days.
Delivery will take a little longer if it is to one of these areas. Unfortunately, we do not deliver to free zones.
Get answers to our most frequently asked questions.
I placed an order today. When can I expect my shipment?
Your delivery schedule will depend on the product and the time that you placed your order. Go to the Orders section under My Account or click on the order number in your Order Confirmation email to check on the status of your delivery.
What if I miss a delivery?
If you are not at home, our delivery partner will call you and request you to reschedule your delivery. Simply call our Customer Support team on 800-HOMEBOX (800-4663269), and we’ll schedule another delivery date and time that suits you better.
I’ve already paid AED 18, so why am I being charged an additional AED 10?
These two amounts are for two separate charges. Our standard shipping charge is AED 18, while our Cash on Delivery charge is AED 10. If you’re paying by cash, you’ll have to pay an extra AED 10 over and above our shipping charge. Of course, you can always avoid the Cash on Delivery charge by paying with your Credit or Debit Card.
How do I schedule my delivery?
If you order Home Box furniture, you’ll be able to schedule your delivery date and time in 4 simple steps:
- Add the product to your basket and proceed to checkout.
- Enter your shipping address. You have the option to pin your location on Google Maps to help us find your address faster.
- Select your delivery date. Available dates will be highlighted in green. Alternatively, click on the default Express delivery date, highlighted in red on the calendar.
- Select a convenient time to receive your order.
Can I pick up my order from your warehouse?
No, but you can pick up your order from our delivery partner’s office if you wish. Simply ask them to hold your order at their office when they contact you before delivery.
Do you deliver to free zones?
We’re sorry, we do not deliver to free zones at the moment.
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