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Terms & Conditions
Bed sets & Beds
- King bed sets
- Super king beds
- Chests of drawers
- Super king bed sets
- Benches & storage
- Mirrors & stools
- Nightstands
- Safe
- Vanity
- Shoe racks
- Day beds
- King beds
- Queen beds
- Single beds
- Super king beds
Warranty period
years warranty
year for all electrical components
Components covered
- Bed bases
- Wooden frames
- LED lighting
- Panels and slats in slatted bed bases
- Electric motor operated bed bases (1 year)
- Guard rail
- Bench footboard
- Sailor shelf footboard
- Toybox footboard
- Headboard cover
- Bench
- Cushion covers
- Headboard foam insert
- Bench foam inserts
What is covered?
- Any defects found in the bed base, such as defects in the hydraulic storage mechanisms and the drawer mechanisms.
- The headboard warranty on the upholstery fabric will include seam slippage, cracking, and dye transfers.
- Any defects found in the panels and slats in the slatted bed bases.
- Electrical components: limited 1-year warranty on electrical components.
- Any defects in the door hinges, panels, runners, sliding mechanisms, and manufacturing defects in hydraulic mechanisms.
What is not covered?
- Excessive soiling and staining of material as a result of improper use.
- Any breakage of the construction frame as a result of improper use.
- Any defect found as a result of wrong assembly by non-HomeBox personnel.
- Any defects found as a result of the placement of the product in an outdoor setting or in a humid environment.
- Fabric tearing, pilling, fading, or shrinkage caused by placing the product in direct sunlight.
- Crushing, shading, and the appearance of marks on a velvet-finished fabric are considered to be its characteristics and not defects.
- Any kind of water, alcohol, or liquid damage to the fabric, as well as electric components wherever applicable.
- Any defects found as a result of improper cleaning methods being used.
- Normal wear and tear.
Wardrobes
- 2-door wardrobe
- 3-door wardrobe
- 4-door wardrobe
- 5-door wardrobe
- 6-door wardrobe
- Modular wardrobe
- Sliding door wardrobe
Warranty period
years warranty
year for all electrical components
Components covered
- Frame
- Doors
- Sliding doors
- Hinges
- Runners
- Feet
- Shelves
- Hanging Rail
What is covered?
Manufacturing defects in:
- In the construction of the wardrobe frames and panels.
- In hardware contributing to the primary functioning of the wardrobe, like hinges, runners, locks, and handles.
- Electrical components: limited 1-year warranty on electrical components.
What is not covered?
- Excessive soiling and staining of material as a result of improper use.
- Any breakage of the construction frame as a result of improper use.
- Any defect found as a result of wrong assembly by non-HomeBox personnel.
- Any defects found as a result of the placement of the product in an outdoor setting or in a humid environment.
- Any kind of water, alcohol, or liquid damage to the fabric as well as electric components, wherever applicable.
- Any defects found as a result of improper cleaning methods being used.
- Any damage due to the overloading of shelves, drawers, and the top panel of the wardrobe.
- Any damage due to excessive opening of doors beyond the capabilities of the hinges.
- Normal wear and tear.
Mattresses
- King mattresses
- Queen mattresses
- Single mattresses
- Super king mattresses
- Kid’s mattresses
- Teen’s mattresses
Warranty period
iOrthofit
iReviva
iInsignia
i-Magna lux
iDreamSleep
imagnum
iSingle
iTwin
isiesta
iQueen
iSupport
iortho
iFresh
iCalm
iEurotop
iMedico
iGolden
iCool
icozy
iLatex
iBliss
iGrand
iViscopedic
iHigh
iComforto
Aster
Amber
iRepose
iRestful
iPrestige
iwhiz
ikids
iRoyal
iUrban
iFoldable
iActive
iVera
ialoe
iOasis
idona
iAeroluxe
iMetis
metis
iVisco
iorthopedic
iaroma
iKids'
iPocket
iCody
iKing
iAngelic
iSolitaire
i-Cool twin
i-Cool gel
iPrime
i-Ortho
i-Repose
i-Supreme super
i-Supreme single
i-Repose box
i-Supreme queen
i-Bliss
i-Repose Box Top
i-Supreme twin
i-Supreme king
i-Bliss super
i-Spineopedic single
i-Cool queen
i-Spineopedic twin
i-Spineopedic queen
i-Cool king
i-Cool super
i-Cool single
i-Spineopedic king
i-Spineopedic super
Golden
i-Golden Comfort Lux
iNxt
iRefresh
I-Bamboo
i-Deluxe single
iBamboo
i-Deluxe queen
i-Medico
i-Refresh
i-Deluxe king
i-Deluxe twin
i-Deluxe super
i-Refresh super
i-Cody next
i-Repose Nxt
iBloom
iPostura
i-Postura twin
ispine
AN-FirmCore pillow
igrandeur
iMagna
AN- Firmcore
i-Cool Gel Pro
Components covered
- Core spring
- Core foam
What is covered?
- Any defect found in the springs of spring mattresses will be covered under the warranty.
- Any defect found in the foam of a foam core mattress.
- Any defect found in the latex core of a latex mattress.
- Any defect due to stitching slippages in edge bands.
What is not covered?
- Excessive soiling and staining of material as a result of improper use.
- Any damage as a result of improper storage or installation, i.e., if there is a mismatch between the size of the mattress and the size of the bed base.
- Any changes in the structure as a result of normal wear and tear. Any sagging up to 20 mm.
- Any defects found as a result of the placement of the product in an outdoor setting or in a humid environment.
- Any defects found as a result of improper cleaning methods being used.
- Tearing of fabric, pilling, fading, or shrinking caused by the placement of the product in direct sunlight.
- Any kind of water, alcohol, or liquid damage to the fabric, as well as electric components wherever applicable.
Modular beds
- Modular bedroom
- Fabric modular
- Non-fabric modular
Warranty period
years warranty
year for all electrical components
Components covered
- Bed bases
- Wooden frames
- LED lighting
- Panels & slats in slatted bed bases
- Electric motor operated bed bases (1 year)
- Frame
- Springs
- Cushions
- Foam
- Fabric or leather
What is covered?
- Any defect found in the construction of the frame that is not a result of improper use.
- Any manufacturing defect, such as the loosening of the metal S-shaped spring systems and, where applicable, the webbing used in the webbed seating system.
- Any defects found in the foam.
- Seam slippage, cracking, and dye transfers for leather, faux leather, and upholstery fabric.
- Electrical components: limited 1-year warranty on electrical components.
What is not covered?
- Excessive soiling and staining of material as a result of improper use.
- Any breakage of the construction frame as a result of improper use.
- Any defect found as a result of wrong assembly by non-HomeBox personnel.
- Any defects found as a result of the placement of the product in an outdoor setting or in a humid environment.
- Fabric tearing, pilling, fading, or shrinkage caused by placing the product in direct sunlight.
- Crushing, shading, and the appearance of marks on a velvet-finished fabric are considered to be its characteristics and not defects.
- Any kind of water, alcohol, or liquid damage to the fabric, as well as electric components wherever applicable.
- Any defects found as a result of improper cleaning methods being used.
- Normal wear and tear.
Fabric sofas, Individual sofas, Non-fabric sofas & Recliners
- Fabric corners
- Fabric sets
- Fabric sofas
- Accent chairs
- Sofa beds
- Non-fabric corners
- Non-fabric sets
- Non-fabric sofas
Warranty period
years warranty
months for all electrical components
year for fabric and leather
years for anything related to fabric
Components covered
- Frame
- Recliner Mechanism
- Springs
- Cushions
- Foam
- Fabric or leather
What is covered?
- Any defect found in the construction of the frame that is not a result of improper use.
- Some varieties of our sofas come with a recliner mechanism; any defects found in the recliner mechanism.
- Any manufacturing defect, such as the loosening of the metal S-shaped spring systems and, where applicable, the webbing used in the webbed seating system.
- Any defects found in the foam.
- Seam slippage, cracking, and dye transfers for leather, faux leather, and upholstery fabric.
- Rust in the spring, breakage of the spring, or webbing.
What is not covered?
- Excessive soiling and staining of material as a result of improper use.
- Any breakage of the construction frame as a result of improper use.
- Any defect found as a result of wrong assembly by non-HomeBox personnel.
- In case of genuine leather products, each hide used in the construction will reflect its own individuality.
- Any variations in shade and tone, and even scratches and wrinkles that occur on genuine leather naturally.
- Tearing of fabric, pilling, fading, or shrinking caused by the placement of the product in direct sunlight.
- Crushing, shading, and the appearance of marks on a velvet-finish fabric sofa are considered to be its characteristics and not defects.
- Any kind of water, alcohol, or liquid damage to the fabric, as well as electric components wherever applicable.
- Any defects found as a result of the placement of the product in an outdoor setting or in a humid environment.
- Any defects found as a result of improper cleaning methods being used.
- Any changes in the structure as a result of normal wear and tear.
- Spring/Webbing detachment.
Coffee tables & End tables
- Coffee tables & end tables
Warranty period
years warranty
Components covered
- Frame or panel
- Table top
What is covered?
- Any defect found in the construction of the frame that is not a result of improper use.
- Any manufacturing defects in the construction of tabletops.
What is not covered?
- Excessive soiling and staining of material as a result of improper use.
- Any breakage of the construction frame as a result of improper use.
- Any defect found as a result of wrong assembly by non-HomeBox personnel.
- Any defects found as a result of the placement of the product in an outdoor setting and/or in a humid environment.
- Any kind of water, alcohol, or liquid damage to the fabric as well as electric components, wherever applicable.
- Any defects found as a result of improper cleaning methods being used.
- Marble grain structure, hairline cracks, and colour variations are natural characteristics of the stone and will not be covered under warranty replacements.
- Glass components breaking and chipping off after the handover of the product to the customer.
HOSO
- Bookcases & storage
- Desks
- Study chairs
Warranty period
years warranty
year for all electrical components
Components covered
- Frame panels
- Door panels
- Rails
- Sliding door mechanism
- Drawer gliders
- Shelves
- Hinges
What is covered?
- Any defect found in the construction of the frame that is not a result of improper use.
- Electrical components: limited 1-year warranty on electrical components.
- Any defects in the door hinges, panels, runners, sliding mechanisms, hanging rails, and manufacturing defects in hydraulic mechanisms.
What is not covered?
- Excessive soiling and staining of material as a result of improper use.
- Any breakage of the construction frame as a result of improper use.
- Any defect found as a result of wrong assembly by non-HomeBox personnel.
- Any defects found as a result of the placement of the product in an outdoor setting or in a humid environment.
- Placement of the product in direct sunlight.
- Any kind of liquid damage.
- Normal wear and tear.
Living case goods
- Benches & ottomans
- Consoles & mirrors
- Media units
- Nesting & accent tables
- Serving trolleys
- Shelves
Warranty period
years warranty
year for all electrical components
Components covered
- Frame
- Table top
- Drawers
- Runners
- Frame panels
- Door panels
- Rails
- Sliding door mechanism
- Drawer gliders
- Shelves
- Hinges
- Wooden and metal legs
What is covered?
- Any defect found in the construction of the frame that is not a result of improper use.
- Any manufacturing defects in the construction of the material.
- Any defects found in the foam seating cushions.
- Any defect found in the construction of the frame that is not a result of improper use.
- Electrical components: limited 1-year warranty on electrical components.
- Any defects in the door hinges, panels, runners, sliding mechanisms, hanging rails, and manufacturing defects in hydraulic mechanisms.
What is not covered?
- Excessive soiling and staining of material as a result of improper use.
- Any breakage of the construction frame as a result of improper use.
- Any defect found as a result of wrong assembly by non-HomeBox personnel.
- Any defects found as a result of the placement of the product in an outdoor setting or in a humid environment.
- Placement of the product in direct sunlight.
- Any kind of liquid damage.
- Normal wear and tear.
Outdoor
- Outdoor dining
- Outdoor lounge
- Garden furniture
Warranty period
No warranty
Components covered
No warranty
What is covered?
No warranty
What is not covered?
No warranty
Kid’s beds
- Bunk beds
- Kid’s beds
- Mid sleepers
- Loft beds
- Toddler beds
Warranty period
years warranty
year for all electrical components
Components covered
- Bed base
- Wooden frames
- Panels and slats in bed base
What is covered?
Manufacturing defects in:
- Any defect found in the construction of the frame that is not a result of improper use.
- Panels and slats in slatted bed bases.
- Electrical components: limited 1-year warranty on electrical components.
What is not covered?
- Excessive soiling and staining of material as a result of improper use.
- Any breakage of the construction frame as a result of improper use.
- Any defect found as a result of wrong assembly by non-HomeBox personnel.
- Any defects found as a result of the placement of the product in an outdoor setting and/or in a humid environment.
- Fabric tearing, pilling, fading, or shrinkage caused by placing the product in direct sunlight.
- Crushing, shading, and the appearance of marks on a velvet-finished fabric are considered to be its characteristics and not defects.
- Any kind of water, alcohol, or liquid damage to the fabric as well as electric components, wherever applicable.
- Any defects found as a result of improper cleaning methods being used.
Nursery
- Cots
- Nursery chests of drawers
- Nursery storage & accessories
- Nursery wardrobe
- Kid’s bedroom accessories
- Kid’s bookcases
- Kid’s chairs & stools
- Kid’s chests of drawers
- Kid’s desks
- Kid’s dressing tables & mirrors
- Kid’s nightstands
- Kid’s storage
- Kid’s underbeds
- Kid’s wardrobes
- Kid’s wardrobes
Warranty period
years warranty
year for all electrical components
Components covered
- Bed base
- Wooden frames
- Panels and slats in bed base
- Frame panels
- Door panels
- Cloth rails
- Sliding door mechanism
- Drawer gliders
- Shelves
- Hinges
What is covered?
- Any defect found in the construction of the frame that is not a result of improper use.
- Electrical components: limited 1-year warranty on electrical components.
- Any defects in the door hinges, panels, runners, sliding mechanisms, hanging rails, and manufacturing defects in hydraulic mechanisms.
What is not covered?
- Excessive soiling and staining of material as a result of improper use.
- Any breakage of the construction frame as a result of improper use.
- Any defect found as a result of wrong assembly by non-HomeBox personnel.
- Any defects found as a result of the placement of the product in an outdoor. setting or in a humid environment.
- Placement of the product in direct sunlight.
- Any kind of water, alcohol, or liquid damage to the fabric as well as electric components, wherever applicable.
- Any defects found as a result of improper cleaning methods being used.
Serving & storage
- Bar counters & curios
- Buffets & hutches
- Kitchen islands
- Sideboards & mirrors
Warranty period
years warranty
year for all electrical components
Components covered
- Frame
- Table top
- Drawers
- Runners
What is covered?
- Any manufacturing defect in the construction of the frame, tabletop, and drawers that is not a result of improper use.
- Electrical components: limited 1-year warranty on electrical components
- Any defects in the door hinges, panels, runners, sliding mechanisms, hanging rails, and manufacturing defects in hydraulic mechanisms.
What is not covered?
- Excessive soiling and staining of material as a result of improper use.
- Any breakage of the construction frame as a result of improper use.
- Any defect found as a result of wrong assembly by non-HomeBox personnel.
- Any defects found as a result of the placement of the product in an outdoor setting and/or in a humid environment.
- Any defects found as a result of improper cleaning methods being used.
- Normal wear and tear.
- Marble grain structure, hairline cracks, and colour variations are natural characteristics of the stone and will not be covered under warranty replacements.
- Glass components breaking and chipping off after the handover of the product to the customer.
Tables & chairs
- 10-seater & above
- 2-seater
- 6-seater
- 4-seater
- Bar chairs & stools
- Tea table sets
Warranty period
years warranty
Components covered
- Frame or panel
- Table top
- Chair frame
- Chair fabric & leather
What is covered?
- Any defect found in the construction of the frame that is not a result of improper use.
- Any manufacturing defects in the construction of tabletops.
- Any defects found in the foam seating and back rest cushions.
What is not covered?
- Excessive soiling and staining of material as a result of improper use.
- Any breakage of the construction frame as a result of improper use.
- Any defect found as a result of wrong assembly by non-HomeBox personnel.
- Any defects found as a result of the placement of the product in an outdoor. setting and/or in a humid environment.
- Tearing of fabric, pilling, fading, or shrinking caused by the placement of the product in direct sunlight.
- Any kind of water, alcohol, or liquid damage to the fabric as well as electric components, wherever applicable
- Any defects found as a result of improper cleaning methods being used.
- Crushing, shading, and the appearance of marks on a velvet-finished fabric are its characteristics, not defects.
- Marble grain structure, hairline cracks, and colour variations are natural. characteristics of the stone and will not be covered under warranty replacements.
- Glass components breaking and chipping off after the handover of the product to the customer.
Bath accessories , Shower & Bath textiles
- Baskets & storage
- Bathroom accessory sets
- Bathroom bins
- Hygiene accessories
- Soap dishes & dispensers
- Toothbrush holders
- Tumblers
- Vanity & scales
- Wall fixtures & wire ware
- Bathmats
- Bathrobes & slippers
- Towels
- Shower accessories
- Shower curtains
- Shower curtain poles
Warranty period
years warranty
Coverage
- Any manufacturing or performance defects identified at the time of purchase and under normal use.
- Colour bleeding.
- Dimensional change of more than 5%
- Poor rubbing fastness.
- Any manufacturing defects identified at the time of purchase and under normal use.
- Change in dimensions after multiple washes, moths, and bacterial development under normal use as per guidelines.
What is not covered?
- Any damage or defect caused by misuse, abuse, or failure to use proper care in accordance with the instructions provided.
What to look for?
- No physical damage observed.
- No colour bleeding observed.
- No obvious dimensional changes observed (5% and above).
- Poor rubbing fastness observed (where the material develops a rough surface).
Floor accessories & Rugs
- Floor accessories
- Door mats
- Rugs
Warranty period
years warranty
Coverage
- Manufacturing defect identified on receipt of rug or under normal conditions of use.
What is not covered?
- Products used commercially or for business purposes.
- Excessive soiling and staining of material because of improper use.
- Any defects found because of improper cleaning methods being used.
- Deliberate damage or neglect of the product.
- Any defects found because of the placement of the product in an outdoor setting or in a humid environment.
What to look for?
- No physical damage observed.
Home fragrance
- Candles
- Diffusers & burners
- Potpourri & oils
- Gift Sets
- Revitalizers & humidifiers
Warranty period
No warranty
Components covered
No warranty
What is not covered?
No warranty
What to look for?
No warranty
Cookware, Kitchen linen, Kitchen storage & Kitchenware
- Bakeware
- Cookware sets
- Pots & pans
- Apron / Gloves / Pot holders
- Kitchen towels & linen
- Food storage & bottles
- Kitchen accessories
- Kitchen appliances
- Kitchen knives & blocks
- Kitchen trolleys
- Kitchen utensils
Warranty period
years warranty
Coverage
- Performance and functionality.
- Spare parts not working.
- Safety issue.
- Any defects in the item that have been caused by faulty construction or material faults are valid from the date of purchase.
- Colour bleeding.
- Dimensional change of more than 5%
- Poor rubbing fastness.
- Broken seaming.
- Any manufacturing defects identified at the time of purchase and under normal uses.
- Change in dimensions after multiple washes.
What is not covered?
- Scratches.
- Chipping.
- Crack.
- Damage due to improper use.
- Any changes in the appearance of the cookware unless they have a significant effect on functionality. Any products that have been stored incorrectly, used inappropriately, abused, misused, altered, or cleaned using the wrong cleaning methods or cleaning products.
- Normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.
- Any defects found as a result of the placement of the product in an outdoor setting or in a humid environment.
- Colour change because of moths and fungi.
- Any damage or defect caused by misuse, abuse, or failure to use proper care in accordance with the instructions provided.
What to look for?
- No physical damage observed.
- Not working due to an electrical failure or not heating.
- Faulty wiring (plug and shake to test it).
- No colour bleeding observed.
- No obvious dimensional changes observed (5% and above).
- Poor rubbing fastness is observed (where the material develops a rough surface).
- Broken stitches not observed as a result of physical damage.
Core electrical , Lamps & Lights
- Batteries
- Bulbs
- Electrical accessories
- Ceiling lamp
- Floor lamp
- Table lamp
- Wall lamp
Warranty period
years warranty
Coverage
- Any defects that are found occurring from normal use within the time period set above and subject to the conditions and instructions shared.
- Any material and manufacturing defect and other defects that affect the product’s normal functioning under the guarantee period.
What is not covered?
- Colour bleeding.
- Dimensional change of more than 5%
- Poor rubbing fastness.
- Broken seaming.
- Any manufacturing defects identified at the time of purchase and under normal use.
- Change in dimensions after multiple washes.
What to look for?
- No physical damage observed.
- Bulb is not in a working condition.
- Faulty wiring (plug and shake to test it).
Bed linen, Bed protection, Cushions, Duvets & pillows, Throws & blankets, Window Treatments, Bed linen & Window Treatments
- Bedding accessories
- Bedspread
- Comforter sets
- Duvet covers
- Fitted sheets
- Flat sheets
- Pillow case
- Mattress & pillow protectors
- Mattress toppers
- Bean bags
- Covers
- Filled cushions
- Fillings
- Floor cushions
- Duvets
- Pillows
- Blankets
- Throws
- Blinds
- Curtains
- Poles
- Window accessories
- Bed accessories
- Blankets & quilts
- Comforter sets
- Cushions
- Duvet covers
- Duvets
- Duvet covers
- Pillow cases
- Pillows
- Sheets
- Curtains
- Poles & accessories
Warranty period
years warranty
Coverage
- Colour bleeding.
- Dimensional change of more than 5%
- Poor rubbing fastness.
- Broken seaming.
- Any manufacturing defects identified at the time of purchase and under normal uses.
- Change in dimensions after multiple washes.
What is not covered?
- Colour change because of moths and fungi.
- Comforters with special surface ornamentation (hand embroidery, foil print, decorative trims, patchwork, sequins, and glitters).
- Any damage or defect caused by misuse, abuse, or failure to use proper care in accordance with the instructions provided.
What to look for?
- Hygienic products (soft furnishing, mattresses, etc.) are to be mentioned with a pre-condition for no exchange or return once the original packaging is opened.
- No physical damage observed.
- No colour bleeding observed.
- No obvious dimensional changes observed (5% and above).
- Poor rubbing fastness is observed (where the material develops a rough surface).
- Broken stitches not observed as a result of physical damage.
Dinnerware
- 12-29 piece set
- 30-39 piece set
- 40-49 piece set
- 50+ piece set
- Single dinnerware
- Drink Serveware
- Glasses & sets
- Stemware
- Tea & coffee
- Cutlery sets
- Single cutlery
- Outdoor crockery
- Outdoor cutlery
- Outdoor drinkware
- Food warmers
- Serveware trays
- Chair pad
- Napkins & accessories
- Placemats
- Runners
- Table cover
Warranty period
years warranty
Coverage
- Any manufacturing or performance defects identified at the time of purchase and under normal use.
What is not covered?
- Products used commercially or for business purposes.
- Any damage or defects caused by misuse, abuse, or failure to use proper care in accordance with the instructions provided.
- Any defects found as a result of improper cleaning methods being used.
- Deliberate damage or neglect of the product.
- Any defects found as a result of the placement of the product in an outdoor setting and/or in a humid environment.
- Colour change because of moths and fungi.
- Any damage or defect caused by misuse, abuse, or failure to use proper care in accordance with the instructions provided.
What to look for?
- No physical damage observed.
- Edge chipping, colour bleeding, and moulding issues under standard use conditions are visible.
- Leakage observed with no physical damage.
Clocks, Mirrors, Photo frames & Wall art
- Clocks
- Floor & wall mirrors
- Photo frames
- Wall art & frames
- Wall plaques
- Wall treatments & tapestries
Warranty period
years warranty
Coverage
- Functional use.
- Slow movement; time variation.
- Any defects in materials or workmanship that inhibit the functionality of the product are reported within one year from the date of delivery or purchase.
- Any manufacturing or performance defects identified at the time of purchase and under normal use.
What is not covered?
- Damage.
- Scratches.
- Rusting.
- Any damage due to improper use of batteries.
- Products used commercially or for business purposes.
- Any defects due to improper mounting, damages caused by wrong handling.
- Any defects found as a result of improper cleaning methods being used.
- Deliberate damage or neglect of the product.
- Any defects found as a result of the product being subjected to standing water or other liquid.
- Any defects found as a result of the placement of the product in an outdoor setting or in a humid environment.
- Any defects found as a result of the mirror’s coating being attacked by incompatible or corrosive chemical agents such as grinding lubricants, cleaning fluids, solvents, sealants, adhesives, chemical fumes, etc.
What to look for?
- No physical damage observed.
- Clock does not function with new batteries.
- Batteries have not leaked into the clock.
- Functional issues like back hook broken.
- Hanging hook is broken or removed.
- Mirror visibility is poor.
- Detachment due to a glue issue.
- No obvious dimensional changes observed (5% and above).
- Poor rubbing fastness is observed (where the material develops a rough surface).
Cleaning, Laundry, Storage, Bath, Luggage & Eat & drink
- Brooms / mops / dusters
- Brushes / sponges / cloths
- Specialist cleaning
- Waste bins
- Clothes drying
- Ironing boards & accessories
- Laundry accessories
- Laundry hampers
- Clothes hangers
- Clothes storage
- Cosmetic & beauty storage
- Decorative boxes & baskets
- Drawer towers
- Water bottles & lunch boxes
- Media storage
- Shoe storage
- Storage accessories
- Tall hangers & rails
- Underbed storage
- Utility storage
- Towels & bathrobes
- Bath accessories
- Tableware
- School gear
- Child safety
- Hangers storage
Warranty period
years warranty
Coverage
- Any manufacturing or performance defects identified at the time of purchase and under normal use.
What is not covered?
- Colour change because of moths and fungi.
- Any damage or defect caused by misuse, abuse, or failure to use proper care in accordance with the instructions provided.
What to look for?
- No physical damage observed.
- No colour bleeding observed.
- No obvious dimensional changes observed (5% and above).
- Broken stitches not observed as a result of physical damage.
- Repairs not carried out by our appointed service providers and/or an authorised service contractual partner or where Non-original parts have been used
- Poor rubbing fastness is observed (where the material develops a rough surface).
Decorative
- Clocks
- Frames
- Mirrors
- Wall decor
- Floor seating
- Play mats
- Rugs
- Ceiling lamps
- Decorative lighting
- Floor lamps
- Table lamps
Warranty period
years warranty
Coverage
- Functional use.
- Slow movement; time variation.
- Any manufacturing or performance defects identified at the time of purchase and under normal use.
- Any defects in materials or workmanship that inhibit the functionality of the product are reported within one year from the date of delivery or purchase.
What is not covered?
- Damage.
- Scratches.
- Rusting.
- Any damage due to improper use of batteries.
- Products used commercially or for business purposes.
- Any defects due to improper mounting or damages caused by wrong handling.
- Any defects found as a result of improper cleaning methods being used.
- Deliberate damage or neglect of the product.
- Any defects found as a result of the product being subjected to standing water or other liquid.
- Any defects found as a result of the placement of the product in an outdoor setting and/or in a humid environment.
- Any defects found as a result of the mirror’s coating have been attacked by incompatible or corrosive chemical agents such as grinding lubricants, cleaning fluids, solvents, sealants, adhesives, chemical fumes, etc.
What to look for?
- No physical damage observed.
- Clock does not function with new batteries.
- Batteries have not leaked into the clock.
- No colour bleeding observed.
- No obvious dimensional changes observed (5% and above).
- Poor rubbing fastness is observed (where the material develops a rough surface).
Activities
- Learning
- Tents
- Wooden toys
- Soft toys
Warranty period
years warranty
Coverage
- Any manufacturing or performance defects identified at the time of purchase and under normal use.
What is not covered?
- Any damage or defect caused by misuse, abuse, or failure to use proper care in accordance with the instructions provided.
What to look for?
- No physical damage observed.
- No colour bleeding observed.
- No obvious dimensional changes observed (5% and above).
- Poor rubbing fastness is observed (where the material develops a rough surface).
Cash tills
Cash tills
Warranty period
Warranty is subjective and varies from product to product.
Coverage
Warranty is subjective, and criteria will vary from product to product.
What is not covered?
Warranty is subjective, and criteria will vary from product to product.
What to look for?
Warranty is subjective, and criteria will vary from product to product.
Christmas
- Christmas candles & pot pourri
- Christmas decorations
- Christmas lighting
- Christmas tabletop
- Christmas textiles
- Trees
- Festive decorations
- Festive lighting
- Christmas
Warranty period
No warranty
Coverage
No warranty
What is not covered?
No warranty
What to look for?
No warranty
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