We Guarantee our Everyday Competition Prices. If you find a lower everyday price on an identical item at a local retail competitor within 2 days of purchase, just bring us the competitor’s current advertisement. We will match their price and give you gift voucher for the difference (claims need to be settled within 7 days of purchase from us). Our price guarantee does not apply to installation labour, to the competitor’s close-out, special order, discontinued, clearance, liquidation or to damaged items.
Price Match Guarantee: the details
• The item must be the identical item, brand name, size, weight, color, quantity and model number.
• Limit of one competitor price match per identical item, per guest.
• Price must be valid at the time the price match is requested.
• Retail price must be shown on the website or current print ad. Online prices will be validated by a Home Box team member.
• Competitor online items must be in stock at the time a price match is requested.
• On products that require delivery, we'll take delivery charges into account when comparing prices.
• Competitor catalogs can be matched as long as the catalog displays a current date, retail price and meets all other competitor advertisement match qualifications.
• If item is not available in a Home Box, a repeat check will not be done to match the online price or competitor’s print ad.
• We reserve the right to verify a competitor’s advertised price and the availability of the item.
• Incase of any ambiguity in terms of ascertaining the eligibility of the gift voucher arising due to price difference, Home Box brand reserves the right to amend, withdraw at any point of time.
• Competitor means only UAE based ongoing commercial operations.
• Prices that only display on a website after guests log in.
• Clearance, closeout, damaged product, used, refurbished, open packages or liquidation sales.
• Prices advertised only as a percent off or dollar off.
• Paid membership club or paid loyalty programs (e.g. prices that require a club or loyalty card that is associated with a membership fee).
• Buy one, get one if the retail price is not shown in the advertisement, competitor receipt is required.
• Competitor price matches on items where Home Box or the competitor is offering a free gift card.
• Mail-in offers or instant rebates.
• Offers that include financing.
• Free product where no qualifying purchase is required.
• Bundled offers and special purchases.
• Items advertised as limited time/limited supply/limited quantity.
• Pricing or typographical errors.
What if a competitor is offering a bundle of products either at a discounted price or with a free item?
• We'll match on a case by case basis the total price for the bundle of products, if the price of the bundle is publicly available to all customers, and the products in the competitor's bundle are identical to products we sell, including any free items.
What qualifies as proof of a price?
• For printed ads: please show us the entire printed advertisement. Photos, photocopies, or mobile phone versions of the advertisement cannot be accepted as verification of a competitor’s printed advertisement.
• For online prices: please show us a printout from a qualifying competitor’s website. A Home Box team member will then verify them internally.