FAQs

Help, support and information on Homebox? You’ll find it here.
  • Will my purchase be delivered to my residence?

    ON time Delivery

    Home Box provides free delivery & installation, this is subject to the total value purchased in store. Please contact your local Home Box store to find out whether a free delivery and assembly is applicable to you.

  • Can my items be delivered internationally?

    At present, we don’t have the facility to deliver furniture internationally, but we can deliver your purchase to a cargo location if you’ve booked one.

  • Can my purchase be delivered at a time that’s convenient to me?

    At the time of purchase, you can suggest a suitable time of your availability to our sales staff, and they will be able to assist you. If you wish to change the time or postpone the delivery, contact Customer Care 24 hours prior to the delivery. Postponed deliveries will be rescheduled to the next available date.

  • Are there any charges for home deliveries?

    Home Box deliveries are subject to the total value purchased in store. Please contact your local Home Box store to find out whether a free delivery and installation is applicable to you.

  • Am I paying the best price for the product?

    Price Guarantee

    We Guarantee our Everyday Competition Prices. If you find a lower everyday price on an identical item at a local retail competitor within 2 days of purchase, just bring us the competitor’s current advertisement. We will match their price and give you gift voucher for the difference (claims need to be settled within 7 days of purchase from us). Our price guarantee does not apply to installation labour, to the competitor’s close-out, special order, discontinued, clearance, liquidation or to damaged items.

    Conditions -
    Price Match Guarantee: the details

    • The item must be the identical item, brand name, size, weight, color, quantity and model number.
    • Limit of one competitor price match per identical item, per guest.
    • Price must be valid at the time the price match is requested.
    • Retail price must be shown on the website or current print ad. Online prices will be validated by a Home Box team member.
    • Competitor online items must be in stock at the time a price match is requested.
    • On products that require delivery, we'll take delivery charges into account when comparing prices.
    • Competitor catalogs can be matched as long as the catalog displays a current date, retail price and meets all other competitor advertisement match qualifications.
    • If item is not available in a Home Box, a repeat check will not be done to match the online price or competitor’s print ad.
    • We reserve the right to verify a competitor’s advertised price and the availability of the item.
    • Incase of any ambiguity in terms of ascertaining the eligibility of the gift voucher arising due to price difference, Home Box brand reserves the right to amend, withdraw at any point of time.
    • Competitor means only UAE based ongoing commercial operations.

    Price exclusions:

    • Prices that only display on a website after guests log in.
    • Clearance, closeout, damaged product, used, refurbished, open packages or liquidation sales.
    • Prices advertised only as a percent off or dollar off.
    • Paid membership club or paid loyalty programs (e.g. prices that require a club or loyalty card that is associated with a membership fee).
    • Buy one, get one if the retail price is not shown in the advertisement, competitor receipt is required.
    • Competitor price matches on items where Home Box or the competitor is offering a free gift card.
    • Mail-in offers or instant rebates.
    • Offers that include financing.
    • Free product where no qualifying purchase is required.
    • Bundled offers and special purchases.

    Ad exclusions:

    • Items advertised as limited time/limited supply/limited quantity.
    • Pricing or typographical errors.

  • What if a competitor is offering a bundle of products either at a discounted price or with a free item?

    We'll match on a case by case basis the total price for the bundle of products, if the price of the bundle is publicly available to all customers, and the products in the competitor's bundle are identical to products we sell, including any free items.

  • What qualifies as proof of a price?

    For printed ads: please show us the entire printed advertisement. Photos, photocopies, or mobile phone versions of the advertisement cannot be accepted as verification of a competitor’s printed advertisement.

    For online prices: please show us a printout from a qualifying competitor’s website. A Home Box team member will then verify them internally.

  • Is there a convenient way to pay?

    Easy Payment Plan

    As a special initiative, we’ve tied up with leading UAE banks to offer our customers a simple instalment scheme. This allows customers to own your favorite Home Furniture right away and pay for them in small monthly instalments, making larger, bigger purchases more affordable.

    Our partner banks include:

    EPP

    Emirates NBD: 0% interest for 6 months; Easy Installment Plan on minimum purchase of AED 1000 at Home Box stores in UAE. (Not valid on select credit cards & Diners Club Cards issued by Emirates NBD, please check with bank)

  • What is the warranty offered?

    2 year warranty offered on selected furniture items

  • What is the Home Box Limited Warranty?

    Home Box will repair or replace any product with a manufacturing or materials fault for the duration of the Limited Warranty period. The Limited Warranty only applies to products that are used for normal domestic purposes and excludes products used for commercial purposes. The Limited Warranty applies to the original purchaser only and is not transferable.

  • What is the Limited Warranty period?

    The duration of the Limited Warranty varies for different products, as detailed below. Each period starts from the date of purchase.

    Mattress

    3-6 years LIMITED WARRANTY (Depending on Model: iDeal, iDream)

    This limited warranty covers defects in material and workmanship in the following components of the mattresses and/or bed bases;

    • Springs in spring mattresses
    • Foam core in foam mattresses

    Living Rooms

    This Limited Warranty covers defects in material and workmanship in the following components:

    • Frame
    • Base linen/supporting fabrics
    • Legs
    • Fittings
    • Armrests
    • Filling
    • Mechanisms

    The Limited Warranty does not apply to:

    • Fixed leather covers
    • Fixed fabric covers
    • Removable fabric covers sold separately
    • Cushions sold separately

  • How do I claim?

    If your product is defective, you can make a claim by contacting your nearest Home Box store or by contacting our Customer Service Department on 800 HOMEBOX(4663269)

    You will need to provide proof of purchase, normally your receipt, as part of your claim.

  • What will be done to correct the problem?

    Home Box may need to examine the product to determine if the defect is covered by this Limited Warranty. If it is covered, Home Box will, at its choice, either repair the product or replace it with the same or a comparable product at no cost.

  • Do you have gift vouchers?

    Gift Vouchers

    Give more to friends and loved ones with a Home Box Gift Voucher – Gift vouchers can be purchased and used across all our stores, to choose from a wide range of gift solutions across furniture, furnishings, décor and more. Home Box Gift voucher come in easy denomination of AED 50, AED 100 & AED 200 and are valid during Sale & Promotion period. Please contact the nearest store to buy these as a perfect gift option.

  • I am a frequent Home Box shopper. Do you have a loyalty program?

    Shukran Rewards

    Introducing Shukrans – the best currency ever

    Imagine a currency that you can earn and spend each time you shop. That's Shukran, an awesome currency from the largest retail loyalty programme in the region. Home Box is a part of Shukran, the Landmark Group’s loyalty programme. Signing up is free, quick and easy, and you can enjoy great benefits and gifts by adding points every time you shop at Home Box.

    Payday Everyday

    • Earn Shukrans every single time you make a purchase
    • Shukrans can be earned even during sale period
    • Get exclusive invites to in-store events 

    Easy to Spend

    • While making a purchase, the cashier will tell you the value of Shukrans that are available for you to spend
    • You can choose to spend your Shukrans, make a part payment using them or choose to save them for later

Price Guarantee
You’ll always get the best price—we guarantee it
2 year Warranty
What is the Homebox Limited Warrantee?
Shukran Rewards
We offers our loyalists benefits to earn and burn Shukran loyalty points
Payment Plans
Buy now with Shukran Visa and pay 0% interest!