2-year Warranty

What is the Home Box Limited Warranty?

Home Box will repair or replace any product with a manufacturing or materials fault for the duration of the Limited Warranty period. The Limited Warranty only applies to products that are used for normal domestic purposes and excludes products used for commercial purposes. The Limited Warranty applies to the original purchaser only and is not transferable.


What is the Limited Warranty period?

The duration of the Limited Warranty varies for different products, as detailed below. Each period starts from the date of purchase.



3-6 years LIMITED WARRANTY (Depending on Model: iDeal, iDream)

This limited warranty covers defects in material and workmanship in the following components of the mattresses and/or bed bases;

• Springs in spring mattresses
• Foam core in foam mattresses


Living Rooms

This Limited Warranty covers defects in material and workmanship in the following components:

• Frame
• Base linen/supporting fabrics
• Legs
• Fittings
• Armrests
• Filling
• Mechanisms

The Limited Warranty does not apply to:

• Fixed leather covers
• Fixed fabric covers
• Removable fabric covers sold separately
• Cushions sold separately


How do I claim?

If your product is defective, you can make a claim by contacting your nearest Home Box store or by contacting our Customer Service Department on 800 HOMEBOX(4663269)

You will need to provide proof of purchase, normally your receipt, as part of your claim.


What will be done to correct the problem?

Home Box may need to examine the product to determine if the defect is covered by this Limited Warranty. If it is covered, Home Box will, at its choice, either repair the product or replace it with the same or a comparable product at no cost.